This apple store was great!! The Genius Bar guys were amazing! They completely fixed my computer's weird problem and were super nice about it. I'm glad I went here!
Had a problem with the screen on my phone being locked. Drove 25 miles from my home to Deer Park assuming I could be helped in an emergency. I was greeted by a store employee who was nice, but basically made an appointment for me. Apple Stores need to try to be more accomodating for people who have emergencies and need help in a pinch. Meanwhile, I still have a phone with a locked screen and am going out of town for business in 5 days.
I just went there to buy a computer that I paid cash for and the lady seemed a little confused on how somebody like me could afford it. She looks me up and down like she is suspicious and the first thing she says is " what do you do?" " where do you work?" . I'm thinking why the hell does it matter?! I guess black people shouldn't be able to afford nice things! At least in her head! Lol SMH
My phone had a network connectivity issue and personal did not want to check phone and just ask me to go to network provider and talk to them , after that he asked to change a sim card .... after all of those I still had an issue. After couple of weeks doing all that he told me that my warranty expire a month ago and they wont fix it ....NOT PROFESSIONAL !!!!!
I understand walking in around closing time but that does not mean you should ignore our presence. You have older people who don't know how to make an appointment online but they still need help. Employees there saw us sitting there and didn't even come up and ask if we have been helped yet. I was sitting next to a young man who had been there since 7:00 and he was told to sit there and wait for someone to come around and help him. I finally took the initiative and asked someone if there was a chance to have someone come back to the genius bar and help the people who have been sitting there for a while now. Finally someone comes and helps the young man sitting next to us, but no one ever came and took care of us. We had an appointment and we sat there til 9:00 and everyone kept walking by. I have never had this terrible of an experience at an apple store before. This is the first time ever.
Apple Deer Park is a US Electronics Store based in Deer Park, Illinois. Apple Deer Park is located at 20530 N Rand Rd, Deer Park, IL 60010, USA.
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